Made an appointment for 5:20p. I went to the shop but it was closed. Very unprofessional. At 6:45p, I received a text stating my appointment has been declined. Shortly after, I received a call from Desmond. Glad he called, which is why I gave an additional star. However, he let me know that my appointment was not confirmed. Explained it appeared that it was and as a new new client it wasn’t clear that I was not confirmed. System states “thank you for confirming your appointment “. There was no apology which is disappointing but he seemed like a nice guy.